Shipping policy
SHIPPING POLICY
Thank you for shopping with Midwest Mayhem Promotions. Many of our products are made to order, so please allow time for your merchandise to be produced before it ships.
PROCESSING TIMES
Most orders are processed and prepared for shipment within 2–7 business days. Made-to-order and print-on-demand items may require additional production time.
Processing times are separate from shipping/transit times. During new product launches, event promotions, holidays, or periods of high order volume, processing may take longer.
SHIPPING & DELIVERY
Shipping options, rates, and estimated delivery times are displayed at checkout based on your order and delivery address.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed.
MULTIPLE SHIPMENTS
Items in the same order may be produced or fulfilled separately. As a result, your order may arrive in more than one package and on different dates. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible at admin@midwestmayhempromotions.com.
We cannot guarantee that an address can be changed after an order has entered production or been shipped. Orders that cannot be delivered because of an incorrect or incomplete address may not qualify for a free replacement or refund.
LOST, DELAYED OR MISSING PACKAGES
Midwest Mayhem Promotions is not responsible for carrier delays that occur after an order has been shipped. If tracking shows that your package is delayed, please allow the carrier additional time to complete delivery.
If your tracking information shows your package as delivered but you have not received it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.
If you still cannot locate your package, contact us at admin@midwestmayhempromotions.com with your order number and we will assist you in reviewing the shipment.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of receiving your order at admin@midwestmayhempromotions.com.
Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable.
INTERNATIONAL SHIPPING
International shipping availability, if offered, will be displayed at checkout. Customers are responsible for any applicable customs duties, import taxes, or fees imposed by their country unless otherwise stated at checkout.
CONTACT US
Questions about shipping or delivery can be sent to:
Midwest Mayhem Promotions
admin@midwestmayhempromotions.com
Please include your order number when contacting us about an existing order.